Quality Management

Quick Response Quality Control (QRQC)

At Metalor, quality is paramount. The group puts this belief into action and affords the same importance to quality control and operational excellence as it does to all the services it provides. To this end, in 2013 it implemented Quick Response Quality Control (QRQC). More than a tool, this methodology builds on the knowledge and experience of each and every employee to improve efficiency within the company. In all four corners of the globe, staff are trained in the QRQC process, getting to the core of a problem to then reach the right solution and prevent recurrence.

change for the better!

Metalor’s high-performance culture doesn’t end there. True to its policy to deploy rigorous standards across the entire group, it has introduced its own Metalor Business System. This management system is directly and primarily based on customer satisfaction and feedback, and continuously strives to improve quality delivery, costs and innovation. The common denominator of all Metalor’s activities resides in a single word: kaizen — change for the better!

Metalor has been accredited in the Good Delivery List as meeting the exacting standards for trading by both the LBMA and LPPM. This is just one of the accreditations and certifications which provide formal recognition of the group’s competencies and its respect for industry requirements.

Good delivery list

Metalor has been accredited in the Good Delivery List as meeting the exacting standards for trading by both the LBMA and LPPM. This is just one of the accreditations and certifications which provide formal recognition of the group’s competencies and its respect for industry requirements.

PROFESSIONAL TRADE ASSOCIATIONS:
? LPPM – London Platinum & Palladium Market
? LBMA – London Bullion Market
? RJC – Responsible Jewelry Council

We obtained ISO 45001 certification upon its release, while still maintaining OHSAS 18001 certification